Make a claim
Get information on how to file a claim including what documentation is required and the relevant forms you will need.
How to File Your Claim
To get started, contact our claims department.
They can provide you with instructions on how to file an insurance claim, send you the required forms that need to be completed and inform you of the additional documentation required when making an insurance claim.
How to Contact the Claims Department
Call AIL of New Zealand Ltd on 09 320-3031
E-mail us at claims@ailnz.co.nz
Call your AIL of New Zealand Financial Advisor
Where to Send your Claim
E-mail AIL of New Zealand Ltd on claims@ailnz.co.nz
Fax AIL of New Zealand Ltd on 09 827 9911
Post to AIL of New Zealand Ltd PO Box 15446 New Lynn, Auckland 0640 New Zealand
Call your AIL of New Zealand Financial Advisor whom will visit with you in your home
Please note...
All claims are processed by American Income Life Insurance Company.
The claims process varies for different types of benefits.
The claims processing times will vary depending on the benefit.
It may be necessary for us to request additional information in order to process your claim.
For any policy less than two years old, the claim will be subject to further review.
Useful information
How to Contact the Claims Department
-
Call AIL of New Zealand Ltd on 09 320-3031
-
E-mail us at claims@ailnz.co.nz
-
Call your AIL of New Zealand Financial Advisor
Where to Send your Claim
-
E-mail AIL of New Zealand Ltd on claims@ailnz.co.nz
-
Fax AIL of New Zealand Ltd on 09 827 9911
-
Post to AIL of New Zealand Ltd PO Box 15446 New Lynn, Auckland 0640 New Zealand
-
Call your AIL of New Zealand Financial Advisor whom will visit with you in your home
Please note...
-
All claims are processed by American Income Life Insurance Company.
-
The claims process varies for different types of benefits.
-
The claims processing times will vary depending on the benefit.
-
It may be necessary for us to request additional information in order to process your claim.
-
For any policy less than two years old, the claim will be subject to further review.
Life Insurance Claims
Documentation and forms below are required for all life insurance claims. Tap below to see what's required and to download the relevant forms.
Proof of Death Claimant Statement
Claim by Beneficiary Statement must be completed by the insured persons beneficiary
Physician’s Statement must be completed by the insured persons doctor.
Claim Payment Form
Claim Payment form to be completed in full. Download here.
Bank Account Evidence to be included (a statement, or screenshot showing the name and the account number clearly).
Additional Documentation
Final Certified Death Certificate (including cause and manner of death)
The obituary (if available)
Any other supporting documentation
Do you need to supply additional information?
If your claim falls into these three categories we will require additional information:
Policy less than 2 years old?
A Physician’s Statement completed by the insured persons doctor will also be required.
Accidental Death?
For accidental death claims and claims where the manner of death is homicide, please also include the following:
Police reports
A certified copy of the coroner’s report
Death outside of New Zealand?
You'll need to complete the Foreign Death Questionnaire form.
This form will need to be filled out as completely and accurately as possible. The additional documentation requested within this form will need be provided.
Claiming on a Waiver
Need to claim on a Strike or Redundancy waiver?
Easy! Just download the relevant form below.
Accident Insurance Claims
Click on the relevant insurance below to view eligibility criteria and required documentation.
Forms Required for ALL Accident claims
All claims require completion of:
Tap the forms above to download them.
Accidental Emergency Medical Criteria
Treatment provided by either your General Practitioner (your Doctor) or by the Accident & Emergency department.
Treatment for accidental bodily injury and is payable as long as the insured receives treatment within 72 hours of the accident.
Please refer back to your policy documents for information regarding benefit qualifications.
Accidental Hospital Confinement Criteria
Treatment for accidental bodily injury where you have been admitted and confined in Hospital.
Please refer back to your policy documents for information regarding benefit qualifications.
Hospital Intensive Care Confinement
Treatment for accidental bodily injury where you have been admitted into the Intensive Care Unit and confined in Hospital.
Please refer back to your policy documents for information regarding benefit qualifications.
Additional documentation is required
Tap on the relevant insurance to see what else is required when making a claim.
Accidental Emergency Medical
Copy of the ACC45 form provided to you from your General Practitioner (your Doctor) or by the Accident & Emergency department.
Copy of the ACC acceptance letter you receive from ACC.
Accidental Hospital Confinement
Full copy of Hospital Discharge paperwork provided to you by the Hospital when discharged.
Hospital Intensive Care Confinement
Full copy of Hospital Discharge paperwork provided to you by the Hospital when discharged.
Supplemental Health Insurance Claims
Click on the relevant insurance below to view eligibility criteria and required documentation.
Forms Required for ALL Health Claims
All claims require completion of:
Tap the forms above to download them.
Hospital Indemnity
Treatment for either sickness or accidental bodily injury where you have been admitted and confined in Hospital.
Please refer back to your policy documents for information regarding benefit qualifications.
Cancer
Diagnosis of cancer and treatment for cancer, either as an out-patient or admitted and confined in hospital.
Please refer back to your policy documents for information regarding benefit qualifications.
Critical Illness
Diagnosis of a covered Critical Illness.
Please refer back to your policy documents for information regarding benefit qualifications and covered Critical Illnesses
Terminal Illness
Diagnosis of a covered Terminal Illness.
Please refer back to your policy documents for information regarding benefit qualifications and covered Critical Illness.
Additional documentation is required
Tap on the relevant insurance to see what else is required when making a claim.
Hospital Indemnity
Full copy of Hospital Discharge paperwork provided to you by the Hospital when discharged.
Cancer
A copy of the Pathology Report provided to you by your Oncologist whom diagnosed the cancer.
Full copy of out-patient itemized medical treatment obtained from the provider in which the treatment was sought.
Full copy of Hospital Discharge paperwork provided to you by the hospital when discharged.
Critical Illness
Confirmation letter from your General Practitioner (your Doctor) and/or the Medical Specialist whom diagnosed the covered Critical Illness
Full copy of Hospital Discharge paperwork provided to you by the Hospital when discharged.
Terminal Illness
Confirmation letter from your General Practitioner (your Doctor) and/or the Medical Specialist whom diagnosed the Terminal illness including confirmation of life expectancy.
Full copy of Hospital Discharge paperwork provided to you by the Hospital when discharged.
Have questions?
Not sure what information you need to supply or just need a helping hand? That's okay, our team is here to help.
Common actions can be found on our Manage Policy page, OR you can contact our friendly team who are here to help make the claims process a breeze.
For billing, updating info and more.
Speak with an expert.
