How to file an Insurance Claim
It is recommended that you first contact AIL of New Zealand Ltd as our Customer Services Department can provide you with instructions on how to file an insurance claim, send you the required forms that need to be completed and inform you of the additional documentation required when making an insurance claim.
Contact Details
- Call AIL of New Zealand Ltd on 09 320-3031
- Email AIL of New Zealand Ltd on claims@ailnz.co.nz
- Call your AIL of New Zealand Financial Advisor
Please note:
- All claims are processed by American Income Life Insurance Company.
- The claims process varies for different types of benefits.
- The claims processing times will vary depending on the benefit.
- It may be necessary for us to request additional information in order to process your claim.
- For any policy less than two years old, the claim will be subject to further review.
Below you will find helpful information regarding the claims filing process for various types of benefits.