AILNZ is committed to prioritising clients’ interests. Clients are the focus of our services. We believe clients’ concerns and complaints are one of the most important ways of understanding, and learning, what we need to do to keep improving and getting better at what we do.
We are keen to resolve any complaint as quickly as we can and clear up any misunderstandings. We have an internal complaint handling process in place to help resolve any complaints. If you have a complaint about a product, one of our Financial Advisors or any part of our service, we encourage you to contact our Complaints officer.
To Make A Complaint
You may contact our Complaints Officer by either of the following options: